Advisor II, Revenue Services - Voice Experience - #7425679

Candidate Profile:

Required Experience:
+3 months Voice Experience
Minimum level required for this Job: High school Diploma
Language Requirements for this Job: B2 English
Hiring Locations: Heredia/Heredia/Heredia



Job Description:
- Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key - Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Conocimientos: Call Center
Palabras clave: asesor