Business Process Architect Specialist - #7453867

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

The Business Process Architect role is responsible for driving the end-to-end design and development of business process service solutions; coordinating a globally diverse cross-functional teams (e.g., technology, mobilization, governance, delivery) to build innovative service solutions for several of the major global companies in North America. The Business Process Architect will work on BPO solutions for leading clients that provide Finance, HR, Procurement Services to their customers. This person is the single point of contact with responsibilities that include:

Understand and translate buyer requirements into the right collection of standard solution offerings, build the solution architecture, work plan, resource sourcing plan, the cost estimates and final proposal leveraging standard process methods and deliverables.

Must be able to understand and articulate all details and specifications of the proposed solution.

Must be analytical and able to back up a solution with proof points, facts and figures.

Coordinates and leads all solution approvals.

Collaborate as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups and align the solution with the final terms and conditions.

Interface with the delivery organization to ensure effective transition, shape of services, collaborate on clear solution assumptions, and determine appropriate service delivery locations.

Ensure delivery architecture is designed according to policies standards and that the solution is benchmarked externally.

Maintain a keen understanding of marketplace intelligence trends, competition, etc., to provide market leading perspectives, emerging trends, tools, and techniques that can be effectively hep to develop and promote new businesses.

Required Experience:

Must be located in Costa Rica

Bachelor’s Degree or Postgraduate Studies in Finance, Business Administration, Accounting, HR and/or Procurement

5+ years of leadership management experience

5+ years of experience in specific process

Minimum of 3 years of experience in Solution Configuration or Deal Shaping for BPO. Alternatively, equivalent BPO experience in Finance, HR, Procurement Delivery and/or Services Transition would be also considered

Experience in Business Reporting

Intermediate to advanced MS Excel skills, must feel comfortable working with large excel models

Fluent in English, level C1+/90% or more in written and verbal communications

Strong problem solving skills

Strong interpersonal skills to work effectively with different teams and leadership

Time management and organizational skills, must be able to handle multiple projects simultaneously

Must have a continuous improvement mindset

Must have strong leadership and influencing skills

Ability to work cross functionally

Must be able to set clear goals and timelines for the team and have the capability to achieve them in time and shape

Must have strong Decision-Making skills

Must have the flexibility to work any shift and for long hours when required

Must have strong verbal and written communication skills

Must have strong analytical skills and be able to see the big picture

Must have strong presentation skills

Must be goal-oriented