Application Support I - #7481364

Job Description

Duties and Responsibilities

To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection/recommendation. To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment. Working in conjunction with the sales team as the key technical advisor and product advocate.

• Responsible for handling technical inquiries for ASCO and Aventics/Numatics products lines as valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
• Responsible for handling pricing requests for domestic and international products (RFQs)
• Provide application support and solutions for ASCO, Numatics and/or Aventics products.
• Provide accurate quotations based on customer and application requirements.
• Work on special projects assigned by the team lead/managers.
• Provide troubleshooting and solutions to warranty and quality issues.
• Ensure files and quotes remain current and organized.
• Comply with service level agreements and performance indicators as required by the organization.
  
  

Qualifications

• Technical Support or Customer Service Experience: 1-3 years
• Education: Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*
• English Level: B2
• Performance: Successful or above
  
  

Working Conditions

Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.

• Schedule: Monday through Friday from 8am to 5pm EST
• US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.