HelpDesk Support for Low Code/No Code Applications - #7481702

Job Description

The HelpDesk Support for Low Code/No Code Applications will provide technical support to our users and development team. The ideal candidate will have a strong understanding of Microsoft Power Platform and a solid background in HelpDesk operations.

In this Role, Your Responsibilities Will Be:

• Provide first-line technical support to users facing issues with applications developed using low code/no code platforms, particularly the Microsoft Power Platform.
• Manage and monitor recurring tasks associated with the applications, ensuring they are completed accurately and on time.
• Fix and resolve issues related to the low code/no code platforms.
• Document all Helpdesk interactions and troubleshooting steps in the issue tracking system.
• Collaborate with the development team to call out complex issues and suggest solutions.
• Monitor application performance and report issues to the development team.
• Assist in the development and maintenance of user guides and FAQs.
• Conduct user training sessions on the use of low code/no code applications.
  
  

Who You Are:

You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You build and deliver solutions that meet customer expectations. You balance the interests of multiple stakeholders.

For This Role, You Will Need:

• A degree in Computer Science, Information Technology, or a related field is preferred but not required. Relevant experience in a similar role may be considered in lieu of formal education.
• Experience in a Helpdesk role, with a solid understanding of Helpdesk operations and procedures.
• Experience with low code/no code platforms, particularly the Microsoft Power Platform. ( Must)
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
  
  

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

• Black Employee Alliance
• Diverse Abilities
• HOPE
• LGTBIQ + Allies CR
• Costa Rica SOMOS
• Mosaic
• Women's Impact Network
  
  

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc