Technical Support Representative - #7499748

Overview

Lutron Electronics Co., Inc has an immediate opening for a service-oriented and collaborative problem solver to work on our Technical Support team. This position will be specifically focused on providing exceptional service to Lutron's residential and commercial customers.

Responsibilities

What you’re going to do:

• Focus on technical problem solving to support customers’ needs on projects through technical guidance of Lutron products
• Work on troubleshooting, Failure Analysis and Quality Procedures
• Support warranty requests by following a root cause analysis
• Interacting with current and future customers as the one-stop solution on product education, selection, and compatibility
• Work through the organization, as the voice of the customer, to provide product feedback and problem-solving escalation
• Utilize your creative and “outside of the box” thinking skills to propose solutions to customers
  
  

What’s Your Impact

• Your passion for excellence will leave our customers with the feeling of exceptional service
• The product feedback you provide to other parts of the organization will help us to continue innovating and delivering value to our customers
• You will uphold our position as the industry leader with your impressive communication and problem-solving skills
• Leverage your problem solving and communication skills to understand our customers’ needs, troubleshoot any issues and propose the best solution
  
  

Qualifications

How you know you’re qualified:

• You have a Professional-Technical degree in a Electrical, Electronics, or Electromechanical field
• You have previous experience troubleshooting issues, diagnosing problems, or working in a technical support role
• You are adaptable and resilient and possess great written and verbal communication skills
• You are fluent in English
• Teamwork approach, high sense of urgency
• Proficient in Microsoft Office packages
• Network, lighting, HVAC, audio, and video installation knowledge is a plus
• Availability to travel through United states
  
  

What’s In It For You

• Build a robust foundation of product and customer knowledge through interactive training, shadowing, and mentoring that you can leverage as you develop your career at Lutron
• Competitive and comprehensive benefits package
• Exposure to all areas of our business from engineering to quality to field service and everywhere in between
  
  

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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