Service Desk Dispatcher - #7508159

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Become part of an amazing recruiting team at Snap! We’re seeking a full-cycle, Technical Recruiter to help us hire top talent. To excel in this role, you'll utilize your recruiting skills to research and network with passive candidates, be a creative problem-solver and establish positive relationships with hiring managers and executives. It's a senior-level role on a fun and cohesive team where new ideas and are strongly supported.

The Job…

• Act as the single point of contact to the customer for all types of service request.
• Pre-process service request as they arrived, through email, phone, or chat.
• Categorize and route service tickets for technical support staff.
• Resolution of technical service tickets.
• Communication with the customers (Care, Technology, PX, Sales, etc.) as required.
• Generation of reports about the utilization of technical support resources and successful completion of service requests to the Service Desk Manager.
• Escalate service requests that need special service levels.
  
  

You…

• Updated resume
• 6 Months with excellent metrics. (exceed)
• Flexibility to work during weekends (must).
• Manager's approval.
• No disciplinary actions.
• Bachelor's degree.
• Technical experience (nice to have)
• Current studies related to IT (nice to have)
• B2+ English level. (written and spoken)
• Interpersonal skills: such as communication skills, active listening, and customer care.
• Ability to work in a team and communicate effectively.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the need for little supervision.
• Complete SnapApp knowledge
  
  

Why You’ll Love It Here…

• Generous paid time off
• Competitive medical, dental & vision coverage
• Company-paid life insurance
• Free snacks, and fun events
• A value-based culture where growth opportunities are endless
  
  

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice