Customer Service Representative - #7524160
Straumann Group
Fecha: hace 1 semana
ciudad: Heredia, Heredia
Tipo de contrato: Tiempo completo
Position Summary
This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.
Job Responsibilities
This position is responsible for, but not limited to, the following:
Management Responsibilities
This position manages the following positions: None
Physical Attributes
Minimum Qualifications
Employment Type: Full Time
Alternative Locations: Costa Rica : Heredia
Travel Percentage: 0%
Requisition ID: 12934
12934
This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.
Job Responsibilities
This position is responsible for, but not limited to, the following:
- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.
- Sets up new accounts and maintains customer master data in SAP.
- Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner.
- Provides basic technical support on all Straumann products.
- Processes orders accurately and efficiently using SAP.
- Problem solve and provide resolution to order and shipping issues.
- Accomplishes weekly productivity, efficiency, and satisfaction goals.
- Attends and contributes to team and company meetings to stay up to date on relevant information.
- Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and
- Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.
- Completes training required for this position.
- Other duties as assigned.
Management Responsibilities
This position manages the following positions: None
Physical Attributes
- Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.
- Sit at a desk for approximately 8 hours per day while using a computer and phone.
- Observe and respond to warning signs and signals within all areas of the company.
- Work is performed primarily in an office environment.
- Noise level in the work environment is usually quiet to moderate.
Minimum Qualifications
- 1+ years of experience providing customer services or support.
- High School diploma or equivalent
- Fluent in English
- Prior dental experience preferred.
- Ability to work in a fast-paced, team environment.
- Strong interpersonal and written communication skills.
- Excellent customer service skills.
- Prior sales experience a plus.
- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
- Ability to read and interpret training documents, safety rules, and procedural documents in English.
- Ability to speak with and deal with a wide variety of customers and positively provide solutions.
- Demonstrated ability to work in a fast-paced team environment and collaborate well with others.
Employment Type: Full Time
Alternative Locations: Costa Rica : Heredia
Travel Percentage: 0%
Requisition ID: 12934
12934
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