Linux CLI Technical Support Engineer (Tier 1) for the Splunk Account (100% WFH) - #7528262

Sitel Group


Fecha: hace 3 semanas
ciudad: Heredia, Heredia
Tipo de contrato: Tiempo completo
About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.

Primary Job Responsibilities

  • English level (85 %> orally and overall) (Must).
  • Linux CLI Proficiency (Must).
  • Schedule flexibility (Must).
  • Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
  • Gaining remote access to other hosts
  • Manipulation of files and directories, including o Moving, renaming, and deleting
  • Transferring files between hosts
  • Comprehension of, and skill in, manipulating file system permissions for files and directories
  • User and groups or Reading user and group ownership of files and directories
  • Adding and removing users
  • Switching between user shells
  • Using sudo
  • When to use the root user
  • Basics and good understanding of DBs and scripting

Linux Performance and Diagnostic Tools

  • System performance at-a-glance, including o CPU, memory, and disk usage
  • CPU and disk performance, I/O, and wait times
  • Open files and open connections
  • Networking tools o Testing connectivity
  • Port status

Windows Proficiency

  • Group Policy controls
  • Active Directory general structure – Forest, trees, domain
  • Editing file permissions
  • Collecting MSI installer logs
  • RDP
  • LDAP
  • Services

General Knowledge

  • DNS – how to query
  • TCP vs. UDP
  • Networking/Subnets
  • Working knowledge of other Unix based operating systems

Preferred

  • Python
  • Power Shell
  • Shell Script
  • SQL
  • SSL
  • C/C++C#/Java
  • HTML
  • XML
  • JSO

Experience

  • Call Center experience a plus
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