Asistente para el Area de Cafeteria - #7528838

Sitel Group


Fecha: hace 1 semana
ciudad: Heredia, Heredia
Tipo de contrato: Contratista
About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are seeking a highly organized and detail-oriented individual to join our Global IT department and manage our contract lifecycle process focusing on telecommunications and networks.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are seeking a highly organized and detail-oriented individual to join our Global IT department and manage our contract lifecycle process focusing on telecommunications and networks

About The Job

Foundever is seeking a highly motivated and experienced Carrier Analyst to join our dynamic team. This position will play a key role in managing our global network and telecommunication infrastructure by overseeing relationships with carrier partners, optimizing telecommunication services, and ensuring efficient service delivery.

Location

EMEA – Work from home

Key Responsibilities:

  • Maintain strong relationships with Foundever's global carrier partners, fostering effective communication and collaboration.
  • Analyze and evaluate telecommunication service options, recommending the most cost-effective and efficient solutions for the company's needs.
  • Manage the entire ordering process for all phases of carrier services, including colocation cross-connects, voice and data circuits, and toll-free and toll services.
  • Coordinate technical transitions and troubleshooting between carriers and Foundever's engineering team.
  • Develop and implement processes and procedures for efficient carrier service provisioning and track cost savings through timely order completion.
  • Perform in-depth analysis of potential cost saving opportunities and actively pursue their implementation.
  • Collaborate with the team to ensure domestic and international voice and data circuit resiliency.
  • Maintain clear and concise communication with management and stakeholders regarding carrier services performance and progress.
  • Perform other duties as assigned.

Experience And Skills Required:

  • Minimum 4 years of experience in ordering and managing telecommunication services.
  • Strong understanding of global carrier methodologies, tools, standards, and procedures.
  • Proven track record of successful project management and service delivery.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with multiple stakeholders.
  • Exceptional organizational and time management skills.
  • Ability to multitask and prioritize competing deadlines.

Qualifications:

  • Bachelor's degree in Information Technology, Telecommunications, or a related field preferred.

Languages:

  • Excellent professional conversational and written English
  • Other spoken languages are a plus

Tools And Applications:

  • Proficiency in PC and desktop applications, including Microsoft Office Suite and relevant industry tools.
  • Experience with Carrier Toll Free routing tools a plus.

Our Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a global team of talented professionals
  • Dynamic and challenging work environment
  • Chance to make a real impact on the company's success
  • Continuous learning and development opportunities
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