Record to Report Senior Analyst - #7530359

Accenture


Fecha: hace 2 semanas
ciudad: Heredia, Heredia
Tipo de contrato: Tiempo completo
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the development and/or delivery of a solution, service, capability or offering.

Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.

The Operations Team Leader is responsible for handling a team of 6+ Associates. The position demands an individual who is a right mix of Process, People & Stakeholder Management expert. This person must ensure efficient and effective service delivery & operations in the Tower.

Key Responsibilities:


  • Strong Accounting skills to understand business and accounting.

  • Supervises and actively participates in the end-to-end process of day-to-day operations.

  • The person in this position has to maintain a positive working relationship between the internal customers and the requestors.

  • Proactive and constant communication with Supervisor team in order to ensure process stability and requirements compliance.

  • Knowing and following the escalation path when needed (dispute or resolution).

  • Analyse, interpret, and communicate valuable information to management.

  • Needs to understand and control the entire process and ensure that other team members are following the process correctly.

  • Ability to train others in the process.

  • Develops multiple systems for tracking, information gathering, researching, and documentation of communication with customer and management.

  • Exercises independent judgment and discretion in handling various collection scenarios.

  • Perform month-end process related to operations transactions.

  • Propose and implement new ways of working to improve and simplify the process.

  • Act as an advisor to our internal and external partners for all questions.

  • Assist the Supervisor in the preparation of management reports, SLAs & KPIs and KPI Analysis.

  • Understand and participate in performance management processes.

  • Strong client management with regular calls & escalation handling (No surprises!).

  • Maintain policies and procedures for all the end-to-end transactions processes including regular updating.

  • Managing cross-functional projects as well as across geographies.

  • Perform any “ad hoc” requests related to project.


  • Required Experience:


  • Required / Accounting/ Finance background.

  • Min 3 years of demonstrated work experience on RTR processes

  • Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills

  • 1-3 years of experience in leading and motivating a team to achieve goals

  • Working knowledge of ERP’s

  • Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organizations

  • English C1

  • Strong customer service orientation (internal/external)

  • Focus on team goals
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