Order to Cash Associate - #7532156

Accenture


Fecha: hace 1 semana
ciudad: Heredia, Heredia
Tipo de contrato: Tiempo completo
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

This position will process all received requirements in a timely and accurate manner, according to the assigned transaction process.

Key Responsibilities:


  • Process all received requirements in a timely and accurate manner (according to the SLA and KPI).

  • Report daily metrics.

  • The person in this position has to maintain a positive working relationship between the internal customers and the requestors.

  • Assure that all requests to be processed have the right approvals and follow the procedure and polices.

  • Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance.

  • Actively support the implementation of best practices within the department.

  • Knowing and following the escalation path when needed (dispute or resolution).

  • Perform month-end related activities.

  • Handle customer service queries internally.


  • Required Experience:


  • Should have 1 year of experience in operations.

  • Preferably from Finance background.

  • Intermediate Excel skills.

  • English level 75 , both written and verbal.

  • Experience dealing with customers over the phone.

  • Be a good team player with a positive attitude and collaboration skills


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