Call Center Agent (Costa Rica) - #7564008

SRR Group


Fecha: hace 2 semanas
ciudad: Cartago, Cartago
Tipo de contrato: Contratista
This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

  • Responsible for managing a whole lot of incoming and outgoing calls in the operations.
  • Identify the needs of the client and find a solution to them.
  • Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION

  • Full Time Remote
  • Pacific Time Zone
  • Weekly Payout
  • Shift-based — in a Call Center that works 24/7.

Requirements

  • Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

  • Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

  • Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

  • Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

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