Service Delivery Associate, GBS CS, Core HR Services - #7566737

myGwork - LGBTQ+ Business Community

Fecha: hace 5 días
ciudad: Escazú, San José
Tipo de contrato: Tiempo completo
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Why Patients Need You

As part of the Colleague Services organization, Core HR Services is dedicated to the administrative support of day-to-day Human Resources activities by partnering with People Experience, Compensation & Benefits, Payroll, key benefit vendors and Service to Pay (S2P) to ensure a great colleague experience.

Our organization has people at its heart, for that, we believe that the best colleague experience will always be reflected in their performances which becomes into great experience for our patients.

What You Will Achieve

Once the selection and hiring process is completed, colleagues will have needs, inquires, and requests and, even though Pfizer's model has a strong sense of self service, we realized there are still moments when a colleague will need assistance by another colleague, and this is where the Core HR Services come to life.

The Core HR Services Team also is key to support on administrative tasks enabling to have the best People Experience and Compensation & Benefits teams, focused on the most strategic scope of Human Resources to serve our colleagues.

How You Will Achieve It

  • Daily monitor of our case management system, Service Now, ensuring all tickets received are properly assigned and worked in a timely manner according to our SLA.
  • Daily monitor of our human resources system of record, Workday, ensuring all requests received are properly worked in a timely manner according to our SLA.
  • Daily monitor of general corporate account mailbox as well as designated mailboxes, ensuring all inquires are handle appropriately and in a timely manner according to our SLA.
  • Handling of confidential and highly sensitive information under the most rigorous compliance standards establish by the company.
  • Creation and maintenance of work instructions (WI) in a meticulously, detailed, and neat manner ensuring all our processes are correctly documented according to the company's standards guaranteeing successful knowledge transfers, business continuity plans and audits executions.
  • Completion of all trainings assigned related to corporate requirements, access requirements, processes to be handled and system changes/enhancements.
  • Becoming a subject matter expert on the assigned processes to perform flawless execution on them but also to propose optimization ideas to continuously improve them.
  • Being proactive, taking initiative and leadership on team deliverables.
  • Participate actively and engagedly on business meetings, 1:1, joy activities, town halls and site initiatives.
  • Timely management of scheduled operational calendar activities.



  • Bachelor's Degree.
  • Proficient in MS Office, especially Microsoft Excel.
  • Human Resources system experience.
  • Case management system experience.
  • Continuous improvement mindset.
  • Demonstrated capability to work as a team member in a fast-paced changing environment.
  • Positive, self-motivated with strong sense of responsibility.
  • High sense of collaboration, proactivity, and initiative.
  • Excellent written and verbal English communication skills.
  • Excellent written and verbal Portuguese or French communication skills


  • Workday experience.
  • Service Now experience.
  • LATAM region experience on HR Operations.

This role requires weekly on-site presence that can go from 2 to 3 full days at the office as minimum, more days at the office could be required based on business needs.

Work Location Assignment: On Premise

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

People Experience

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