Inside Sales Engineer I
Emerson
Fecha: hace 1 semana
ciudad: Escazú, San José
Tipo de contrato: Tiempo completo
Job Description
Emerson is seeking an individual with outstanding work behaviors and ambition to join our team as an Inside Sales Engineer I. In this role, you will have the opportunity to collaborate with other Service representatives and Field Sales representatives to provide phone and quote support along with basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry.
Direct support requests that require further assistance to Tier II Tech Support.
Transfer calls to correct department or individual.
Gather necessary information for completing Service Requests, RMA’s or quotes.
Accurately upload requests for Service in the business systems
Provide pricing and lead time information through generating proposals.
Manage shared mailbox to upload purchase order according to our service level.
Ensure all customer-supplied information is correct and complete.
Review quotes for technical conformance.
Enter quote/proposals in the business systems.
Coordinate With Other Departments/groups To Validate Technical Requirements.
Maintain customer information and documentation.
Use business systems to input and handle Service Request as well as quote entries and processing.
Assist customers with product and service inquiries.
Submit RMA For Service Center Repair
You keep in touch with customers.
You use planning tools and software.
You solicit both input and discussion.
You encourage open dialogue to discuss alternative perspectives.
For This Role, You Will Need:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .
About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Emerson is seeking an individual with outstanding work behaviors and ambition to join our team as an Inside Sales Engineer I. In this role, you will have the opportunity to collaborate with other Service representatives and Field Sales representatives to provide phone and quote support along with basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry.
- Phone Support
Direct support requests that require further assistance to Tier II Tech Support.
Transfer calls to correct department or individual.
Gather necessary information for completing Service Requests, RMA’s or quotes.
- Quote Processing
Accurately upload requests for Service in the business systems
Provide pricing and lead time information through generating proposals.
Manage shared mailbox to upload purchase order according to our service level.
Ensure all customer-supplied information is correct and complete.
Review quotes for technical conformance.
Enter quote/proposals in the business systems.
Coordinate With Other Departments/groups To Validate Technical Requirements.
Maintain customer information and documentation.
- Customer Support
Use business systems to input and handle Service Request as well as quote entries and processing.
Assist customers with product and service inquiries.
Submit RMA For Service Center Repair
- Team Support Categorize and manage emails in team box proactively. Support coverage plans. Assist co-workers whenever possible.
- Continuous Improvement Stay updated on product knowledge through training and meetings. Provide feedback on processes and effective strategies. Enhance knowledge of MSOL and industries
You keep in touch with customers.
You use planning tools and software.
You solicit both input and discussion.
You encourage open dialogue to discuss alternative perspectives.
For This Role, You Will Need:
- Bachelor's degree in chemical, Mechanical, or Electromechanical Engineering or a related field.
- 1-2 years of experience in sales, inside sales, customer support, or a technical role.
- Familiarity with quoting processes, business systems, and Oracle/CRM tools.
- Strong communication skills to assist customers, collaborate with teams, and handle inquiries.
- Ability to manage shared mailboxes, documentation, and post sales technical support calls.
- Detail-oriented, organized, and able to prioritize tasks effectively.
- Team player with problem-solving skills and a proactive approach.
- Willingness to learn, provide feedback, and drive process improvements.
- Advanced English skills.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .
About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
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