Inside Sales Engineer I

Job Description

The objective of the Inside Sales Engineer / Technician I position is to help optimize our quote to cash service levels by quoting and primarily performing technical review. Under supervision, the Inside Sales Engineer / Technician I will provide support to specific outside sales and other members of the team. This role requires an interest in the mix of technical, customer service, and sales.

In This Role, Your Responsibilities Will Be:

• Generate and select model numbers based on customer’s specific data or application
• With proper knowledge, develop quotations based on Emerson, customers, and representative’s requirements
• Utilize system tools to provide customer product application support and review solutions as required with the Inside /Field Sales Representatives
• Review quotes for technical conformance as in valid model options, configuration ranges, documentation options, and device compatibility to application
• Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity
• Follow up on sent proposals to increase sales hit rate for specific customers
• Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
• Maintain a good working knowledge of Emerson quotation tools and pricing policies; is responsible to continually enhance knowledge of Automation Solution products, applications, and industries served
• Understand and consistently apply Emerson commercial policies and business practices related to quote entry
• Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
• Provide backup and support for internal and external sales personnel/s to maintain good service levels
• Provide consulting support to Order Entry Analyst or Order Management when processing an order
• Achieve targets on productivity, service levels, and quality
• Perform other duties as required
  
  

Who You Are:

You are a motivated, results oriented professional with a technical background. You enjoy connecting with customers, sales teams and peers and you have curiosity to go deeper and understand customer technical requirements. You quickly adapt to systems and different tools and you are able to articulate concerns, ideas and needs.

For This Role, You Will Need:

• Bachelor’s degree in engineering such as Electrical, mechanical, electromechanical, Chemical, Industrial Chemistry
• Experience: 1 -2 year of sales related customer service experience is preferred
• Language: Portuguese language (Intermediate - Advance) and English (BasicIntermediate) are required
• Solid prioritizing and organizational skills along with being a self-starter
• Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
• Has an interest in the mix of technical, customer service, and sales
• Willing to work on flexible shift schedule based on business needs
• Work Location: Residing in Costa Rica.
  
  

Preferred Qualifications That Set You Apart:

• CRM & Oracle knowledge
• Solid prioritizing and organizational skills along with being a self-starter
• Solid keyboards skills and strong proficiency for using Windows and MS Office applications
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.