Staff Product Designer, Customer Success

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and use our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

Role

We’re hiring a Staff Product Designer to elevate the external customer and internal user experience for Customer Success (i.e. post-sales). In this role, you’ll take ownership of the core customer and internal user journeys, leading the design of intuitive solutions that span onboarding, issue resolution, implementations, and performance analytics. You will work with cross-functional partners to drive the product strategy and deliver an intuitive and cohesive experience for our end users. Reporting to the Director of Design, Customer Success, you will:

• Actively practice and evangelize customer-centric thinking throughout the Customer Success org
• Transform the experience of external customers and internal employees to drive adoption
• Execute on driving a holistic design strategy and tactics across Support, Customer Success, and Professional Services
• Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to execute on Customer Success Design initiatives
• Ask smart questions, take risks, and champion new ideas
  
  
  

What We're Looking For (Minimum Qualifications)

• 5+ years of experience in enterprise SaaS product design
• Experience designing Agentic AI Experiences and/or designing for Salesforce
• Expert in Figma, especially in creating robust interactive prototypes
• Ability to articulate the business impact of design
• Experience with multi-mode design research: contextual inquiry, focus groups, user interviews, user analytics
  
  
  

What Will Make You Stand Out (Preferred Qualifications)

• Expertise designing with Salesforce Lightning Design System
• Experience with post sales, customer success, or professional services
• Experience with Prompt Engineering for Design, Content Design, and Conversational AI
  
  
  

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!
  
  
  

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.