Assured Data Protection L2 Support

What you’ll do:

• Provide first-line technical support for infrastructure issues
• Troubleshoot incidents using documentation and knowledge base articles
• Log, update, and manage tickets in ITSM systems
• Communicate clearly with users and provide regular updates
• Escalate issues when needed following support procedures
• Support documentation and knowledge sharing
• Follow structured IT processes (incident, request, escalation workflows)

What we’re looking for

Candidates should demonstrate understanding of core IT concepts, including:

Virtualization & Infrastructure

Virtual machines and hypervisor concepts

Basic understanding of VMware ESXi and VMware vCenter

Networking Fundamentals

TCP/IP basics

DNS and DHCP

VLAN concepts and basic network segmentation

Storage & Backup Concepts

NAS storage fundamentals

Backup types (full vs incremental)

Data recovery and disaster recovery (DR) principles

Basic understanding of replication and deduplication

Cloud Awareness

Cloud computing fundamentals

Subscription-based models

Awareness of platforms like Microsoft Azure (plus AWS / Google Cloud conceptually)

Identity & Security

Active Directory basics

MFA concepts

Firewalls and basic security awareness

Safe handling of data and risk identification

Requirements

• High School Diploma (required)
• Basic IT knowledge (networking, OS, virtualization concepts)
• CCNA modules or equivalent networking knowledge is a plus
• No strict requirement for prior job experience if knowledge can be demonstrated