Specialist, Sales Trainer - Quality and Training - Bilingual

You will:

• Monitor and evaluate sales agents’ customer interactions (calls/meetings, emails) based on quality metrics, ensuring compliance with company standards.
• Provide detailed feedback and coaching to agents on improving sales skills, conversion rates, and communication efficiency.
• Coordinate with sales and operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved.
• Continuously maintain knowledge of changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management.
• Collaborate with sales and operations management to assess and improve coaching strategies and track agent performance.
• Participates in calibration meetings/listening sessions with team management, operational management, program management and clients to ensure consistency of results and implementation of best practices.
• Conduct regular quality audits and participate in process improvement initiatives.
• Ensure adherence to both internal and client-specific quality standards.
• Prepare and present regular quality reports and analyses to internal and external stakeholders focusing on sales performance.
• Analyze QA performance data to identify trends, propose enhancements, and take corrective action where necessary.
• Serve as a point of contact for quality-related concerns and recommend improvements to internal procedures.

You have:

• 1-2 years of experience in a quality assurance role within a sales environment.
• A record of successful coaching, mentoring and support for improving sales performance.
• Proficiency in MS Office and CRM tools (Salesforce preferred).
• Fluent in Spanish and English (C1 level), additional languages is a plus.
• Excellent presentation and communication skills.
• Accuracy and attention to detail.
• Flexibility in managing heavy and variable workloads.
• Excellent planning skills and ability to multitask.
• Strong commitment to customer needs.
• Ability to work without the need for constant supervision and with a proactive approach, independence in decision-making.
• Ability to work as part of a team.
• Ability to work effectively under pressure, in a routine work environment, and with a high level of independence.
• Excellent organizational and analytical skills and problem-solving ability.