Accounts Receivable Clerk I

Description

About us:

For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices. We specialize in providing comprehensive solutions for Class II and III devices, from design and development to precision components and finished device assembly. Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally invasive surgical systems.

Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenges, you may be a perfect fit for our team!

Position Summary

The Accounts Receivable Clerk I is responsible for managing and collecting on an assigned portfolio of customer accounts across multiple business units and locations. This role focuses on maintaining healthy aging balances, reducing past due accounts, resolving customer disputes, and ensuring timely payment collection while maintaining positive customer relationships. The specialist is responsible for proactive portfolio management, escalation handling, and coordination with internal departments to resolve account issues efficiently. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The AR Clerk I will also provide backup support for invoicing and billing functions when needed to ensure continuity within the Accounts Receivable department.

Key Responsibilities

• Manage assigned customer account portfolios and perform collection activities on past due balances.
• Monitor aging reports and follow up with customers regarding outstanding invoices and payment resolution.
• Research and resolve customer payment issues, disputes, and escalation items in a timely manner.
• Coordinate with internal departments including Sales, Customer Service, Operations, and Finance to support account resolution efforts.
• Document collection activity and maintain accurate customer account records within company systems.
• Process customer refund requests in accordance with company procedures and approvals.
• Support overall portfolio management and assist with improving collection performance metrics.
• Provide backup support for invoicing and billing responsibilities during absences or increased workload periods.
  
  

Must Have

• 1 -3 years of AR experience.
• Ability to process and follow up on time sensitive items.
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to handle confidential information in a discreet, professional manner.
• Eye for detail, accuracy is imperative.
• Able to meet deadlines.
• Effective communication skills, both verbal and written, with the ability to interact and collaborate with cross-functional teams.
• Must be able to read, write and speak English level B2 or higher.
• Ability to be an effective team member and display initiative.
• Proficient with Microsoft 365 including Outlook, Teams, Word, Excel and Power BI.
• ERP software experience: IQMS, QAD and Made2Manage.
  
  

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec’s goal to create a great work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Our benefits include Training and career development, Healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match.