Bilingual Technical Support Advisor - Chat

Join our team as a Bilingual Technical Chat Support Advisor!


Are you a problem solver who enjoys helping people and learning new technology? We are looking for customer-focused professionals who can provide exceptional support while assisting customers with technical and account-related inquiries.

In this role, you will help customers troubleshoot common device, service, and account concerns, identify effective solutions, and guide them through a positive support experience. Success comes from combining strong communication skills, critical thinking, attention to detail, and a genuine commitment to customer satisfaction.



Apply today and become part of a team dedicated to delivering exceptional customer experiences through innovative support solutions.


Requirements:

Advanced English Level (B2+)
High School Diploma
Strong communication and customer service skills
Comfort working with technology, systems, and multiple applications
Problem-solving and critical-thinking abilities
Ability to work in a metrics-driven environment
Schedule flexibility
Onsite position (Pavas)


Candidate Profile:

Customer-focused mindset with a passion for helping others
Strong troubleshooting and problem-solving skills
Fast learner with the ability to absorb technical information
Detail-oriented and organized
Adaptable to changing processes and business needs
Comfortable receiving coaching and performance feedback
Team player with the ability to work independently
Resourceful and proactive when finding solutions


Benefits:

Transportation for eligible early-morning shifts
Competitive Account bonus
Generate an additional income with our referrals program!
On-Site doctor
FREE On-Site Gym
Employee Assistance Program (Finance, Legal and Psychological Assistance)
Cafeteria Subsidy
Birthday Off!
Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
Asociación Solidarista
Top Performer Recognition Program
CNX University (free online courses and certifications)
LinkedIn Learning enterprise profile for all Game Changers!
Career Growth Program
.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
años de experiencia
Idiomas: Inglés
Conocimientos: Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente
Palabras clave: apoyo, support, soporte, asesor