Customer Support, Bilingual - Basic Troubleshooting

Start Your Journey Toward a Successful Tech Support Career!



We are seeking Bilingual (English/Spanish) Technical Support Advisors who are passionate about problem-solving and delivering exceptional customer experiences. In this role, you\'ll help customers resolve technical and billing-related inquiries while developing valuable skills in customer service, troubleshooting, and digital tools. Join a dynamic team where continuous learning, operational excellence, and career growth are part of the journey.



Channel: Voice



Requirements:



Intermediate English level B2
Training Schedule: Monday to Friday, 5:00 AM - 2:00 PM
Schedule Flexibility Required for Production (Window 12:00 am -12:00 pm)
High School Diploma
Onsite Positions (Pavas)


What Makes You a Great Fit:



Problem-Solving Mindset: You enjoy investigating issues and finding effective solutions for customers.
Technical Curiosity: You are eager to learn new systems, tools, and troubleshooting processes.
Strong Communication Skills: You confidently support customers in both English and Spanish across voice and chat channels.
Customer Experience Focus: You are committed to delivering positive interactions and high customer satisfaction.
Adaptability: You thrive in a fast-paced environment and can manage changing priorities with ease.
Attention to Detail: You accurately document interactions and follow processes to ensure successful resolutions.
Continuous Learner: You welcome coaching, feedback, and opportunities to develop your expertise.


Benefits:



Competitive Account bonus
Generate an additional income with our referrals program!
On-Site doctor
FREE On-Site Gym
Employee Assistance Program (Finance, Legal and Psychological Assistance)
Cafeteria Subsidy
Birthday Off!
Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
Asociación Solidarista
Top Performer Recognition Program
CNX University (free online courses and certifications)
LinkedIn Learning enterprise profile for all Game Changers!
Career Growth Program
.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
años de experiencia
Idiomas: Inglés
Conocimientos: Atención telefónica, Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente
Palabras clave: apoyo, support, soporte