Sales Operations Support - #7463543
Manpower Costa Rica
Fecha: hace 2 semanas
ciudad: Heredia, Heredia
Salario:
₡1 600 000
por mes
Tipo de contrato: Tiempo completo
Job Description
First line support to internal users for master data, process and use of CRM (SFDC). Managing a number or queries and cases to support sales processes.
Roles & Responsibilities
• To field, triage and manage SFDC cases in both instances.
• Assign cases to the relevant SME if unable to manage the case.
• Raise a SMAX ticket if the solution requires IT support.
• Manage the communication with the case initiator to keep them informed of status/action taken/closure.
• Document common issues and resolutions for benefit of team and replacement team.
• Train and mentor, the replacement team once hired.
• Liaise with Rocket Service Desk on non-SFDC cases.
• Produce reports on Case data for TSA reporting purposes.
• Represent our team as part of the Post Go-Live War Room
• System usage monitoring
Skills & Experience
• Requires SFDC knowledge and experience.
• Worked in support environment.
• Team player / good communication skills
• Analytical skills
• English language
First line support to internal users for master data, process and use of CRM (SFDC). Managing a number or queries and cases to support sales processes.
Roles & Responsibilities
• To field, triage and manage SFDC cases in both instances.
• Assign cases to the relevant SME if unable to manage the case.
• Raise a SMAX ticket if the solution requires IT support.
• Manage the communication with the case initiator to keep them informed of status/action taken/closure.
• Document common issues and resolutions for benefit of team and replacement team.
• Train and mentor, the replacement team once hired.
• Liaise with Rocket Service Desk on non-SFDC cases.
• Produce reports on Case data for TSA reporting purposes.
• Represent our team as part of the Post Go-Live War Room
• System usage monitoring
Skills & Experience
• Requires SFDC knowledge and experience.
• Worked in support environment.
• Team player / good communication skills
• Analytical skills
• English language
.
-Requerimientos- Educación mínima: Educación Técnico/Profesional
2 años de experiencia
Idiomas: Inglés
Palabras clave: ventas, cambaceo, sales, operaciones, apoyo, support, soporte
First line support to internal users for master data, process and use of CRM (SFDC). Managing a number or queries and cases to support sales processes.
Roles & Responsibilities
• To field, triage and manage SFDC cases in both instances.
• Assign cases to the relevant SME if unable to manage the case.
• Raise a SMAX ticket if the solution requires IT support.
• Manage the communication with the case initiator to keep them informed of status/action taken/closure.
• Document common issues and resolutions for benefit of team and replacement team.
• Train and mentor, the replacement team once hired.
• Liaise with Rocket Service Desk on non-SFDC cases.
• Produce reports on Case data for TSA reporting purposes.
• Represent our team as part of the Post Go-Live War Room
• System usage monitoring
Skills & Experience
• Requires SFDC knowledge and experience.
• Worked in support environment.
• Team player / good communication skills
• Analytical skills
• English language
First line support to internal users for master data, process and use of CRM (SFDC). Managing a number or queries and cases to support sales processes.
Roles & Responsibilities
• To field, triage and manage SFDC cases in both instances.
• Assign cases to the relevant SME if unable to manage the case.
• Raise a SMAX ticket if the solution requires IT support.
• Manage the communication with the case initiator to keep them informed of status/action taken/closure.
• Document common issues and resolutions for benefit of team and replacement team.
• Train and mentor, the replacement team once hired.
• Liaise with Rocket Service Desk on non-SFDC cases.
• Produce reports on Case data for TSA reporting purposes.
• Represent our team as part of the Post Go-Live War Room
• System usage monitoring
Skills & Experience
• Requires SFDC knowledge and experience.
• Worked in support environment.
• Team player / good communication skills
• Analytical skills
• English language
.
-Requerimientos- Educación mínima: Educación Técnico/Profesional
2 años de experiencia
Idiomas: Inglés
Palabras clave: ventas, cambaceo, sales, operaciones, apoyo, support, soporte
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